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FAQs

 

What type of organization is Peak, exactly?

When Peak was founded in 2007, it was as a “tutoring” company.  We provided one service, content tutoring, and we met with students once/week for an hour.  That’s how tutoring works: meet once/week and cover the material, right?  It didn’t take long to realize that traditional tutoring was ineffective in the long term, and meeting once/week was not nearly enough time per week to help students become independently successful.  While “tutoring” once/week can often lead to improved grades, it does so at the detriment to studentsdevelopment, ironically making them less effective learners and completely reliant on their tutor.  As teachers, this is something with which we are not at all comfortable.  Over time, our methods at Peak have evolved, and, as this happened, Peak transformed from a tutoring company into what it is today, which is to say much, much more.  In fact, though forced to use the term “tutor” on occasion due to its ubiquity, we don’t consider ourselves a tutoring organization at all, nor ourselves as tutors.

What services do you offer?

 

  • Academic Coaching designed to help students develop into confident, self-regulated learners
  • Empowered Parenting which helps parents implement practical and effective in-home strategies to support their children academically
  • Content Tutoring with a dual focus on developing self-regulation and metacognition as well as effectively teaching key concepts and material from class
  • Test Prep for major standardized tests including the SAT and ACT (and others).
  • College Admissions Counseling and Coaching structured to help students prepare and submit competitive and impactful college applications and essays

How do I get started?

We start every family off with a free initial consultation with one of our directors. During this meeting, you have the opportunity to explain your needs in detail, giving us a clear idea of exactly why you’re reaching out regarding our services. Based on this information, we develop a learning plan and outline a set of service options available to meet your educational goals. Unlike many other organizations, we develop a unique learning plan for each individual student. Just give us a call or send an email to get started.

What are your rates?

Our rates vary depending on the services you choose to utilize.  We proudly pay our teachers the highest pay-rates in the industry relative to what we charge customers, meaning more of your money goes directly to the teacher working with your child.  Despite this, we are still able to provide our services at rates that are competitive with, or lower than, many other tutoring organizations.  Call or schedule a free initial consultation with one of our directors to find out more.

How qualified are your teachers?

The fact that we often turn away potential teachers that have experience working with other well known tutoring organizations says it all.  Our hiring standards are the highest in the industry, resulting in the strongest staff of teachers, coaches, and counselors available.  Furthermore, every teacher must take an extensive, formal assessment in order to teach any given subject, as well as undergo training prior to working with students.  We are extremely proud of our excellent staff of teachers.

Do we have to sign up for a long-term program or for a certain minimum number of hours of services?

No.  Aside from a small number of bundled programs we offer, all services can be modified as needed.

How long will it take to meet our academic goals?

 

Since our approach to each student is unique, the length of time students spend with Peak varies considerably.  The time required to reach our academic goals also depends on which services are chosen and how they are utilized. After the free initial consultation, we will be better able to give you an idea of both what supports we recommend and how much time it may take to reach your goals.

From a broader perspective, we are a trusted partners that parents and students can turn to for guidance and support throughout their academic careers.  Relationships that begin in elementary school with reading support may transition to academic coaching later on, then to college coaching and test prep as graduation nears, and then on to content support for that tough college chemistry course.  We are here for out students and families every step of the way, from kindergarten to bachelor’s and beyond.

How often do meetings take place and for how long?

Peak meetings are scheduled for 90 minutes, though there are times when meetings can be scheduled for more or less time.  Elementary age students may only meet for 1 hour if age/focus prevents a full meeting.  Typically, we start students off with 2 meetings per week; however, students sometimes require more intensive help resulting in more frequent meetings.  Elementary students, for example, often respond best to three weekly meetings.  As another example, secondary students that join Peak in the middle of a semester with a low C or lower in one or more classes may require 3 meetings per week at first in order to get caught up.  As students progress and improve, the weekly frequency of meetings is reduced until, ultimately, no further meetings are needed.  Note – we offer a significant discount in rates for families that are receiving three or more hours of support per week.

When are your services available?

Our services are available 7 days/week, 24 hours/day assuming a teacher is available to meet.  Most families choose to take advantage of services Sundays through Thursdays in the afternoons/evenings.

Do you come to our home or do we come to you?

We provide our services in the manner that’s most convenient for you.  Most families choose to come to one of our learning centers.  However, a teacher or coach can come to your home or other requested location as well (this typically involves an additional cost).  Allowing for even greater convenience, our services are also available online.  Provided through Google and utilizing live audio AND live video, your child can meet face to face with one of our teachers in real time and without the commute!  For online tutoring, a parent doesn’t even have to be home for sessions to take place.  While you’re finishing work for the day, your child can be at home working one-on-one with one of our teachers.  Or, you can mix these services together as needed, choosing to meet in person for some meetings, and online for others.  It’s simply a matter of which options are most convenient for you.

Do you offer any guarantees?

Of course we cannot guarantee straight A’s, perfect test scores, or admissions to your number one college pick.  What we can, and will, guarantee is that we will work hard to provide the highest quality services possible.  We truly care about what we do and your child’s success.  Although unhappy families are very rare, if you ever have any issues/frustrations with your experience with Peak, simply speak with one of our directors and we will make things right.  Period.